Note: We will only process your request for medical report upon receipt of your documents, consent on the application form (Consent for Release of Medical Information) or insurance form and appropriate payment.

Request for Medical Reports

Guide On What You Need To Know

1)What is required during the request for medical information?

• Patient’s written consent (application form)
• Patient’s NRIC / Identification documents
• Medical Report Fees
  - Cash payment can be made at our counter
  - Cheque payment is required for request made via mail
  - Cheque is to be crossed and made payable to ‘ NHG-Alexandra Hospital’

Note: For patients below 21 years old, the consent of the patient’s parent is required. If the patient is deceased, a copy of the patient’s death certificate must be produced and the consent of the patient’s estate is required.

2)How do I request for medical information?

Requests for medical information can be made in the following manner:

• Apply at MRO in person, or
• Write in permitting the hospital to release medical information for a stated purpose, or
• Submit to MRO an insurance or MOM form to be completed by the doctor. For example: MOM’s "Medical Report on Traumatic Injuries for Workmen’s Compensation" form, Insurance's "Hospitalization Claim" form and "Patient Consent" form. Patient to fill in relevant portions completely before submission.

Note: Patient’s consent and the appropriate payment must be accompanied each request for medical information.

3) How soon can I obtain the requested medical information?

As a general guide, the time required for processing the medical reports is between 2 to 3 weeks. Duplicate copies of investigation results, X-ray films or medical certificate can be collected on the spot if the request is made in person at MRO.

4) How can I receive the completed medical report or Insurance Form?

• If you submit by mail, you may indicate on the application form whether you want to collect the completed report personally or have it send to you via mail. Authorization letter & patient’s identification card is required if a third party is collecting on patient’s behalf.
• If applied on-line, you will need to collect the report personally.

How much do I pay? ?  

Note:
The fees shown here are inclusive of prevailing GST and are subject to change.

An administrative charge of 1/3 of the cost of the medical report fee if cancellation / withdrawal of request is made while the medical report is being processed.

Frequently Asked Questions

Can I use my Medisave to pay for the medical report?

No. Medisave cannot be used to pay for medical reports.

Can I claim the medical report fees from my insurance company?

You will need to check with your respective insurance company.

My hospitalization bill is about $200 only. How useful is the medical report for small claims?

For small claims (<S$500), you are advised to process the insurance claim using the Inpatient Discharge Summary (provided to you upon discharge). You should request for medical reports only if the insurance company request for it.

Note: If you are applying medical reports for insurance claim, you are advised to obtain an Insurance Claim Form from your insurance agent

If I have been seen by two different doctors in Alexandra Hospital , can I request for one consolidated medical report?

The two doctors you had visited were for two different reasons. It is necessary for each doctor to write the medical report based on your medical condition and treatment rendered. Hence, you need to request for two separate medical reports.

I have visited the hospital for various reasons. Which medical report should I be requesting?

Each medical report will require you to pay a fee. You are advised to request for the medical report that is relevant only for the purpose of your claim.

Guide on Workmen's Compensation Medical Reports

For The Employer

Who can claim the workmen’s compensation?

An employee who suffers personal injury in an accident arising out of and in the course of employment, or the dependants of a deceased employee can claim workmen’s compensation as assessed under the Workmen’s Compensation Act.

What should the employer do?

When an accident happened, you should send the injured employee to a doctor as soon as possible. The employer must also report the accident to the Work Injury Compensation Department at Ministry of Manpower (MOM).

MOM will then send the medical assessment form to the company. Upon receiving the medical assessment form, the company should, as soon as possible, send it to the hospital, together with a cheque for processing the medical report.

When can the Assessment of Compensation be done?

Workmen’s Compensation Assessment can be done only if the injured employee has completed all follow-up and treatment required for the injuries sustained. If your employee has a follow-up appointment with the doctor, we will hold the assessment date till he / she has completed all treatments required.

Once the Workmen’s Compensation Assessment appointment is scheduled, our Medical Records Office staff will inform your company of the date and time. Please inform your employee accordingly. The appointment for assessment shall be given only upon receipt of the fee and is dependent on the doctor’s availability. If the worker failed to turn up for the third (3rd) time, we will suspend the request. An administrative charge of 1/3 of the cost of the medical report fee is applicable.

Can the company appeal against the sum assessed?

Yes. The company may inform MOM of the objection and request for another assessment and the Objection report.

For the Objection report, two specialist doctors shall be assigned to assess your employee. The assessment fee is S$350.00. Appointment for assessment by specialists will be given upon receipt of the fee. Should the employee miss or did not turn up for the appointment, the company needs to inform MOM. The fee is not refundable.

What should I do if the employee leaves Singapore and the company while pending Workmen’s Compensation Assessment?

The company needs to write to inform MOM and the hospital. The doctor will base on available medical information of the patient to complete the report.

For Employee

How can I claim for Workmen’s Compensation?

To claim for compensation, you must:

• Notify your employer or supervisor of the injury and the date of the accident

• Apply for compensation with MOM within one year of the accident

• Attend all medical appointments

What if I miss the appointment date for assessment?

Please contact the hospital. If you fail to do so, it will result in delay for getting the compensation. Should you miss or did not turn up after the hospital have rescheduled the appointment dates for the third (3rd) time, we will write to inform MOM to suspend the request for Workmen’s Compensation report. An administrative charge of 1/3 of the cost of the medical report fee is applicable.

How do I claim if I am no longer working for the company?

You may go to the Ministry of Manpower (MOM) for assistance. MOM will assist you with the claim process and write to the company. Alternatively, you may seek help from your lawyer.

Can I appeal against the sum assessed?

Yes. You may request for reassessment by our doctor and an Objection report. For the Objection report, two specialist doctors shall be assigned to assess you. The assessment fee is S$350.00. Appointment for review by specialists will be given upon receipt of the fee.

What should I do if my work permit has been cancelled by the company while pending Workmen’s Compensation Assessment?

You may inform MOM and the hospital. Our doctor will base on available medical information of the patient to complete the report.

医疗检查报告的申请步骤

1)申请医疗报告所需文件有哪些?

• 病患的书面同意（申请表格)
• 病患的身份证/证明文件
• 医疗报告费用
  - 现金支付可在柜台办理
  - 书信申请须以支票支付. 划线支票应注明 'NHG-Alexandra Hospital'

注 : 未满21岁的病患须附上家长同意书。逝世病患须附上死亡证明书及家属同意书。

2)如何申请医疗资料?

您可通过以下方式申请:

• 亲自向医疗档案事务所(MRO)申请，或
• 以书面通知院方并叙述报告的用途，或
• 提交给MRO由医生填妥的保险索偿表格或人力部（MOM）索赔表格。例如:人力部员工索赔表格、保险索偿表格和病患同意书。(在提交表格前必需先填妥相关部分)。

注: 每份申请必须附上病患同意书及相关费用。

3)我何时能获得所须报告?

本所一般须二至三周的时间完成报告。至于各项调查结果的复本、X-光片或病假单复印件，如是亲自向MRO申请，就可在当天取得。

4)我将如何领取医疗报告或保险索偿报告?

如果通过邮寄方式申请报告，您必须在申请表格上注明在报告完成后，是否要亲自领取或邮寄给您。若授权第三者前来代取，请出示授权书和病患的身份证。如果从网上申请，您必须亲自领取。

注:外地邮寄必须附加邮票费用S$10.00.

我须缴付多少费用?

注:
所示的费用包括消费税，任何时候会加以修改。 如果医疗报告在筹备中被取消，您必需支付医疗报告费用的三分之一,作为行政费用。

常见问题

我可否用保健储蓄缴付报告的费用?

不能。保健储蓄不可用于缴付报告费用。

我可否向保险公司索偿报告的费用?

请向保险公司征询。

我的住院费约$200。医疗报告对小额索偿有多大益处?

对于小额索偿(<$500) ，你可呈交出院总结报告(在出院前提供您)处理保险索偿。只有当保险公司向您索取医疗报告才向院方作出申请。

注: 在您提交申请之前，请向您的保险经纪员索取一份保险索偿表格。

若我在亚历山大医院有两名不同医科的医生，可以申请合并的医疗报告吗?

由于两位专科医生分别为您诊治不同的病症, 每位医生必需提呈各别的报告. 因此, 您得分开申请两份报告。

我因不同病症到医院求诊，我该申请哪个医疗报告?

每份报告申请都有收费。因此, 我们建议您只申请索偿所需的医疗报告。

员工赔偿医疗报告指南

雇主使用

谁可索取员工意外赔偿?

在员工赔偿法案下，因工作受伤的雇员或已逝世的雇员家属,可索取员工赔偿。

雇主应如何处理意外事件?

您应及早将受伤的员工送往医治。雇主也必须向人力部工伤赔偿处呈报此意外。人力部获得通知后将把医疗评估表格寄交公司。收到表格后，雇主应及早将表格连同支票寄交医院, 索取医疗报告。

索偿评估何时进行?

唯有受伤员工完成了所有的后续与治疗所需，员工赔偿评估才能进行。 若您的员工还须 复诊，我们得等所有治疗完毕后才进行 索偿评估 。索偿评估日期要收到费用后，依据医生的时间表预约。一旦预约日期确定， MRO 的执行人员会发出书信到公司通知您日期和时间。若员工三次失约，我们将暂停员工索偿报告的申请。您必需支付医疗报告费用的三分之一，作为医院的行政费用。

公司可否对赔偿额提出上诉?

可以。公司可向人力部（ MOM ）提出异议并申请再评估与提呈 员工索赔 异议报告。医院将委派两名专科医生为您的雇员进行评估并提呈异议报告。此项医药报告的费用是 $350.00 。付费后便可安排专科评估日期。雇员如错过预约，公司必须通知人力部。所交费用恕不退还。

如果雇员在等待员工赔偿评估期间离职与离开新加坡,公司该怎么办?

您的公司必须书面通知人力部和医院。医生将依据现有的病患医疗资料填写报告。

雇员使用

我该如何索取员工意外赔偿?

若申请索赔，您必须:

• 通知您的雇主或主管有关您的伤势及事发日期

• 在意外发生的一年内, 向人力部申请索赔

• 出席所有门诊预约

我若错过预约该怎么办?

请尽快通知医院。缺席将导致索赔的延误。您若三次失约，我们将以书信通知人力部暂停员工索赔报告申请。医疗报告费用的三分之一，将作为医院的行政费用。

我若已离职该如何申请索赔?

您可向人力部寻求协助。人力部将协助您处理索赔的程序并写信通知您的前公司。此外您也可向您的律师寻求协助。

我可对赔偿额提出上诉吗?

可以。您可要求我们的医生重新评估与提呈异议报告。医院将委派两名专科医生为您进行评估并提呈 员工 索 赔 异议报告。费用是 S$350.00 。 付费后便可安排专科复诊日期。

若在赔偿报告评估期间, 我的工作准证被公司取消, 该怎么办?

您可通知人力部和医院，医生将依据现有的病患医疗资料填写报告。