Back in the year 2001 when the hospital embarked on our restructuring journey, the management team quickly learnt that to keep up with the rest of the restructured hospitals, the culture must migrate from one of being a "victim of circumstances" to one of:
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We control our own destiny (pro-activeness) |
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We put our patient’s interest before our own |
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We aim for excellence but we accept failures |
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We will out learn, out innovate, out run and out perform all comers |
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Every individual is expected to think and to add value |
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We care for our patients, our community, our environment and our people |
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Given the challenges confronting Alexandra Hospital , one of the way to catch up was to learn from the best organizations within the healthcare industry and out of the industry. Hence, every three months, a “teacher” (luminaries or business doyens from respective industries) joined us for a session of “Quality Series – Learning from the Best” to share with our staff.
Some of our wonderful “teachers” were :
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Mr Koh Boon Hwee, then Chairman, DBS Bank Singapore . Currently, outgoing Chairman , Singapore Airlines International Ltd |
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Ms Jennie Chua, President and CEO, Raffles Holdings Limited |
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Mr Nicholas Clayton, Former General Manager, Ritz Carlton Millenia Hotel, Singapore |
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Dr Christopher Chia, then CEO, National Library Board. Currently CEO, Media Development Authority of Singapore |
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Mr Philip Wee, General Manager, IKANO Pte Ltd (IKEA Singapore) |
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Mr Bernard Harrison, Bernard Harrison & Friends |
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Mrs Lee Phui Mun, Retired Principal, Victoria Junior College |
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In addition to such sessions, staff went on learning trips to some very best organizations in their respective fields:
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Botanic Gardens , Singapore |
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Citibank, Singapore |
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Citycab, Singapore |
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Central Provident Fund Board (CPF) Singapore |
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General Electrics |
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Kameda Medical Centre, Japan |
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Mayo Clinic, United States of America |
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McDonald's, Singapore |
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National Library Board , Singapore |
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Raffles International Hotel |
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Ritz Carlton Millennia Hotel, Singapore |
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Singapore Airlines International Ltd |
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Singapore Zoological Gardens |
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Sydney Children’s Hospital, Australia |
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Toyota Bodycare Centre, Singapore |
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Toyota Manufacturing Plant, Japan |
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| "We observed, learnt and put them into practice! Click here to find out how a visit to Virginia Maison Hospital in the US helped us in creating our very own Infection Control Cabinets" |
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