Request for Medical Reports

The Medical Records Office provides medical report processing service, including duplication of discharge summary and selected investigation reports to our patients. The release of medical information is subject to official approval.

Medical Records Office Operating Hours

Monday - Friday : 8.30am - 5.30pm
Saturday : 8.30am - 12.30pm
Sunday & Public Holiday : Closed
Tel: 6379 3386 / 3383 / 3396 / 3545 Fax: 6379 3909
Email: MRO_enquiry@juronghealth.com.sg

- Guide on What You Need to Know
- Medical Report Fees
- Frequently Asked Questions
- Guide to Workforce Claims
- To apply, download New Application Form

Note: We will only process your request for medical report upon receipt of your documents, consent on the application form (Consent for Release of Medical Information) or insurance form and appropriate payment.

Request for Medical Reports

Guide On What You Need To Know

1) What is required during the request for medical information?
- Patient's written consent (application form)
- Patient's NRIC / Identification documents
- Medical Report Fees

Note: For patients below 21 years old, the consent of the patient's parent and Patient's Birth Cerfication is required. If the patient is deceased, a copy of the patient's death certificate must be produced and the consent of the patient's estate is required.

2) How do I request for medical information?

Requests for medical information can be made in the following manner:

-	Apply at SOC (Clinic K or J) in person, or
-	Write in permitting the hospital to release medical information for a stated purpose, or
-	Submit to MRO by mail for Medical Report / insurance form / MOM form to be completed by the doctor. For example: MOM's "Medical Report for Work Injury Compensation" form, Insurance's "Hospitalisation Claim" form and "Patient Consent" form. Patient to fill in relevant portions completely before submission.

Note: Patient's consent and the appropriate payment must be accompanied each request for medical information.

3) How soon can I obtain the requested medical information?

As a general guide, the time required for processing the medical reports is between 3 to 4 weeks. Duplicate copies of investigation results, X-ray films or medical certificate can be collected on the spot if the request is made in person at MRO.

4) How can I receive the completed medical report or Insurance Form?

-

You may indicate on the application form whether you want to collect the completed report personally or have it send to you via mail. Patient needs to produce identification card when collecting the report. Authorisation letter & patient's identification card is required if a third party is collecting on patient's behalf. If the patient is a decreased, please present the receipt.

Note: A fee of S$10.00 for overseas postage is applicable.

5) How much are the Medical Reports?

Type of Medical Reports	Fees (Inclusive of GST)
Completion of Insurance Form by Doctor Information required may consist of diagnosis, name of procedure, and details of medical condition or treatment given.	S$76.40
Ordinary Medical Report This is a factual report compiled by a doctor base on available medical information of the patient.	S$76.40
Completion of a MOM Workmen’s Compensation form This is for the purpose of determining work-related injuries and the degree and period of disability. Scope of the report is as per “"Medical Report for Work Injury Compensation"” form prescribed by the Ministry of Manpower. This may involve a review of the patient at the Specialist Outpatient Clinic.	S$76.40
Completion of a MOM Workmen’s Compensation Objection Form This is for the purpose of re-determining work-related injuries and the degree and period of disability when the patient objects to the results of the initial workmen’s compensation report. Two specialist doctors, different from the one who complete the initial report, will be assigned to assess the patient and prepare the Objection report. We also accept Objection reports from patients who had been assessed by doctors of other hospitals for the initial report.	S$357
Specialist Medical Report This report is prepared by a specialist doctor in response to requests that require a professional opinion with regards to the diagnosis and disability of the patient. It is based on an actual assessment of the patient and may involve a review at the Specialist Outpatient Clinic.	S$152.85
Second Opinion Reports This report is written for people who are not patients of Alexandra Hospital but seek a professional opinion from our Specialists. Its format and scope is same as the Specialist Medical Report. It is based on the assessment of the patient and involves a review at the Specialist Outpatient Clinic.	S$254.75
Duplicate Copy of Investigation Results Selective duplicate copies of investigation results such as blood test results, lab results, X-ray and other radiological reports.	S$5.05 per copy
Duplication of X-ray Films Original x-ray films can be duplicated.	S$15.25 per copy
Reprint of Medical Certificates Issued Duplicate copy of Medical Certificate issued by the wards and clinics	S$5.05 per copy

Note:
All fees are inclusive of GST and subject to change. An administrative charge of 1/3 of the cost of the medical report fee is applicable if cancellation / withdrawal of request is made while the medical report is being processed.

Frequently Asked Questions

Can I use my Medisave to pay for the medical report?
No. Medisave cannot be used to pay for medical reports.

Can I claim the medical report fees from my insurance company?
You will need to check with your respective insurance company.

My hospitalization bill is about $200 only. How useful is the medical report for small claims?
For small claims (<S$1000), you are advised to process the insurance claim using the Inpatient Discharge Summary (provided to you upon discharge). You should request for medical reports only if the insurance company request for it.

Note: If you are applying medical reports for insurance claim, you are advised to obtain an Insurance Claim Form from your insurance agent.

If I have been seen by two different doctors in Alexandra Hospital , can I request for one consolidated medical report?
The two doctors you had visited were for two different reasons. It is necessary for each doctor to write the medical report based on your medical condition and treatment rendered. Hence, you need to request for two separate medical reports.

I have visited the hospital for various reasons. Which medical report should I be requesting?
Each medical report will require you to pay a fee. You are advised to request for the medical report that is relevant only for the purpose of your claim.

Question: What happen if the doctor is no longer with AH?
For doctor that is no longer with AH, we will reassigned to another doctor to write the medical report. The procedure will be the same.

Release of X-rays

With effect from 1^st October 2007, our hospital has gone film-less.
Patients will have to purchase duplicated X-rays in CD format.

Patients > Assigned Clinic > Obtain form with doctor's approval > X-Ray department